The ONLY cleaning checklist you need
Full checklist at the bottom of the page or get it at Turno.
My ultimate cleaning checklist is broken up into 4 main sections:
1. A quick Upon Arrival section
2. Checking each room for damages and inventory - and prepping it for cleaning by removing trash
3. The actual cleaning and restocking of the rooms
4. A quick Upon Leaving section where they take the trash out and put the keys back.
Each of these sections is then broken up into rooms with their tasks, and I have sections in here where you can insert your own custom consumables lists, inventories, and linen and terry lists.
For the housekeeping service, I only use Turno.
I love their checklists because I can set most of these checklist items as a normal check-off.
I can set photography tasks, where the cleaner has to take a photo in the app and upload it.
And, I really like the ability to show the reference photo in the photo tasks so they know what a room is supposed to look like.
I also love that the housekeeper only gets paid when the checklist is actually completed, and completed on-time.
This checklist will keep you prepared with documented photos to combat guests who make cleanliness complaints to get discounts. And if there are damages you can easily screenshot them and send to Airbnb.
API Upgrades:
If any of you are using the API for Turno, some of my favorite features include:
See the checklist in your own PMS system
Measure actual cleaning times and rate
Push the final photos to a guest page so they can see how it's already been cleaned
And of course other triggers can set up some incredible automated workflows
The Ultimate Cleaning Checklist
Upon Arrival:
Take a picture of the keys. Look for x, x, x. If any are missing, report a problem.
Check for any smoke smell (marijuana or tobacco). If so, report a problem.
Check/ Prep Kitchen:
Photograph the kitchen.
Check for any damages. If so, report a problem.
Locate [insert inventory]. If missing, report a problem.
Remove food from fridge.
Remove used coffee and coffee filters from coffee maker.
Remove trash.
Check/ Prep Living Room:
Photograph the living room.
Check for any damages. If so, report a problem.
Locate [insert inventory]. If missing, report a problem.
Photograph TV and Remote (to make sure it turns on). If it doesn’t, report a problem.
Remove trash.
Check/ Prep Dining Room:
Photograph the dining room.
Check for any damages. If so, report a problem.
Remove trash.
Check/ Prep Bedrooms:
Photograph the bedrooms.
Check for any damages. If so, report a problem.
Check the closet.
Locate [insert inventory]. If missing, report a problem.
Check [insert linen list] for stains and remove. If stained, report a problem.
Remove trash.
If washing linens on-site: Add to laundry
If washing linens off-site: Bag laundry
Check/ Prep Bathrooms:
Photograph the bathrooms.
Check for any damages. If so, report a problem.
Check [insert terry list] for stains and remove. If stained, report a problem.
Remove trash.
If washing linens on-site: Add to laundry and start washer
If washing linens off-site: Bag laundry
Clean Kitchen:
Dust, clean surfaces and countertops, baseboards, vacuum, mop.
Clean refrigerator.
Clean microwave.
Clean sink.
Clean coffee maker (Take photo open, cleaned inside).
Make sure dishes are clean and put away; check dishwasher.
Check/Restock Kitchen:
Check/Restock [insert consumables list] as needed.
Replace trash can liner (ensure there are 10 extras under the sink).
Dust and clean surfaces again to remove any debris from restocking.
Take photo. (Make sure room looks like photo example)
Clean Dining Room:
Dust, clean surfaces and countertops, baseboards, vacuum, mop.
Take photo. (Make sure room looks like photo example)
Clean Living Room:
Dust, clean surfaces and countertops, baseboards, vacuum, mop.
Take photo. (Make sure room looks like photo example)
Clean Bedrooms:
Dust, clean blinds and window sills, clean surfaces and countertops, baseboards, vacuum, mop.
Make the Beds:
Wash hands before making beds.
Make bed [insert linen list].
Take photo. (Make sure room looks like photo example)
Clean Bathrooms:
Clean sink, mirror, toilet (photo with lid up), bath/shower.
Dust, clean surfaces and countertops, baseboards, vacuum, mop.
Check/Restock Bathroom:
Check/Restock [insert consumables list] as needed.
Put out new [insert terry list].
Dust and clean surfaces again to remove any debris from restocking.
Take photo. (Make sure room looks like photo example)
Upon Leaving:
Take out trash.
Put key back and take a photo.